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If you have changed your mind or have chosen the wrong size you are welcome to send your order back to us.
The original shipping charges are non-refundable and the cost of the return is at your own cost. We accepts returns on sale items.
With free shipping orders within New Zealand: the shipping of $5 will not be refunded.
With shipping orders International: the shipping of $20 USD will not be refunded.
For faulty and wrong size item
Please contact us to solve this issue.
Returns are processed within three business days of receiving your items.
Returns must be sent back within 30 days of receiving the item.
If you used Paypal, the money is refunded to your Paypay account.
If you used money transfer, the money is refunded to your original account.
– Tags still attached
– In its correct bag
-Including the invoices
We offer free express shipping within New Zealand. This means next day delivery for the majority of orders.
If you order before 2pm on weekdays, and your order will ship out that day. Purchases made on weekends and public holidays are processed on the next business day.
International Express shipping
Express international shipping can only be delivered to a street address. We do not ship via express to PO boxes.
The estimated delivery is 3-5 business days or longer depending on the custom.
We offer a flat rate for most of the countries. If you can not find yours, please contact our customer service.
International Standard Shipping
International standard shipping can take 2 to 4 weeks. If your order is not delivered within 4 weeks, please contact our customer service.
Delivery to PO Boxes and rural areas
Please notice there is no tracking number for International Standard Shipping.
NO TRACKING NUMBER
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.