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If you have changed your mind or have chosen the wrong size you are welcome to send your order back to us.
The original shipping charges are non-refundable and the cost of the return is at your own cost. We accepts returns on sale items.
With shipping orders within New Zealand: the shipping of NZD$5 will not be refunded.
With shipping orders International: the shipping of NZD$15 will not be refunded.
For faulty and incorrect sized items
Please contact us to solve this issue.
Returns are processed within three business days of receiving your items.
Returns must be sent back within 30 days of receiving the item.
If you used Paypal, the money is refunded to your Paypay account.
If you used money transfer, the money is refunded to your original account.
– Tags still attached
– In its correct bag
We offer flat rate shipping within New Zealand for NZD$5. This can mean next day delivery for the majority of orders. Shipping is only tracked on New Zealand orders to urban areas (rural orders are sent via NZ Postbag untracked).
Purchases made on weekends and public holidays are processed on the next business day.
International shipping can only be delivered to a street address. We do not ship via to PO boxes. We offer a flat rate of NZD$15.
The estimated delivery is 2-4 weeks or longer depending on customs.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.